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Performance Active Recovery

Policies

New Clients

 

All new clients are required to complete the New Client Intake and consent forms included in your appointment confirmation email at least 24 hours before your session.

Cancellation Policy

 Life happens, and sometimes appointments need to be changed — that’s understood.

  • Appointments cancelled or rescheduled with at least 24 hours’ notice will not be charged.
     
  • Appointments cancelled or rescheduled with less than 24 hours’ notice, for any reason, will be charged the full appointment fee.
     

Your appointment time is reserved specifically for you. Please think of your appointment as you would a ticket to a scheduled event — the time is held regardless of attendance.

Exception

If I am able to fill your appointment time, the cancellation fee will be waived. You are welcome to offer your appointment to a friend or family member.

Please note that any replacement appointment must be booked under the attending person’s name, with their own client profile and completed intake forms. Appointments cannot be attended under another client’s account.

Late Arrivals

 Out of respect for both my time and other clients, please plan to arrive on time.

If you arrive late, your session will still end at the originally scheduled time, and the full appointment fee applies.

Credit Card on File

To reserve your appointment, a credit card on file or prepayment is required. Your card will not be charged unless the Cancellation / No-Show Policy is not followed.


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